Let’s Talk About Interpersonal Communication

Building on the success of the previous four editions, the fifth edition of Let’s Talk about Interpersonal Communication covers all major aspects of interpersonal communication and is accessible, academically sound and interactive. This update includes new research, more South African examples, and more workplace applications of the material. The chapter on interaction management from the fourth edition has been divided into a chapter on listening skills and a chapter on response skills, while the former relationship dynamics chapter has been merged into the chapter on creating a supportive relationship climate. Features Infographics that visually summarise each chapter; Outcomes that specify the type of learning that should be achieved after working through a chapter; Activities to engage students and to deepen their insight through practical experiences; Illustrations to summarise and visually present abstract concepts; Cartoons that illustrate concepts in a humorousway; Tables that summarise content; “In theory” sections that highlight relevant communication theories; “In practice” case studies and research studies that illustrate how these principles work in everyday life and how they are supported by research findings; “Moral of the story” that summarises the main idea of each chapter; Examples of interpersonal communication in the workplace;and South African examples. About the authors Franzél du Plooy-Cilliers holds a doctorate in Interpersonal Communication and is the Dean of Research and Postgraduate Studies at The Independent Institute of Education (TheIIE), where she was also the Head of Faculty of Humanities. Before joining The IIE, she headed up Communication and Media Studies at Monash South Africa and lectured at the University of Johannesburg for several years. She still lectures at IIEVega and supervises post-graduate students. She is a programme evaluator for the Council on Higher Education and a mentor for the Phakama Women’s Academy. Marianne Louw holds a doctorate in Interpersonal Leadership Communication. She heads the Communication and Media Studies section at IIEMSA (previously Monash South Africa), an educational brand of the IIE. She lectured at the University of Johannesburg and the Vaal University of Technology and is a qualified life and businesscoach.