These are our Frequently asked questions and we update the frequently to assist you.
How do I place an order?
Browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your order securely.
What payment methods do you accept?
.We accept major credit/debit cards, EFT, and other secure payment options displayed at checkout.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped, contact us immediately to request changes or cancellation.
Do you ship internationally?
Unfortunately at the moment we ship on around south africa. We can accept deliveries to other countries around southern africa region but a high cost.
How long will it take to receive my order?
.Orders are processed within 1-30 business days. That depends on availability of the product and also how efficient the supplier is. Delivery time depends on our shipping method and your location but usually 3 to 5 working days.
How much does shipping cost?
Shipping costs vary based on weight, destination, and shipping method chosen at checkout. Most orders above R990 we offer a fixed fee of R100 but if your order is above R990 then delivery is free of charge.
What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items in original packaging. Check our full Return and Refund Policy for details.
How do I request a refund?
Contact our support team with your order number via email, reason for the return, and photos (if applicable). We’ll guide you through the return process.
Are your books new or used?
We sell only brand-new books unless otherwise specified.
Are your stationery products eco-friendly?
Many of our stationery products are eco-friendly and made from sustainable materials. Check product descriptions for details.
Do I need to create an account to place an order?
Yes, you cannot check out as a guest because, creating an account lets you track orders, save shipping details, and access special offers.
How is my personal information protected?
We use secure encryption and follow strict data protection policies to ensure your privacy and security.
How can I contact customer service?
Reach out to us via email at sales@abovebooks.co.za, phone at 087 188 8093, or through our website’s contact form.
What are your customer service hours?
Our customer service team is available between 8:30am to 16:30 via email or phone to assist you.