Foodservice management An African perspective

The foodservice industry is a fundamental part of the hospitality and tourism industries, and contributes to essential guest experiences and the meeting of guests’ expectations of service excellence. It encompasses all operations involved in preparing and serving food and beverages to customers away from their homes. Understanding the fundamental components of foodservice management will enhance capabilities and ensure business success. Foodservice management: an African perspective offers an in-depth analysis of the integrated complexities of various types of food and beverage service organisation.
Foodservice management: an African perspective provides an overview of the foodservice industry before addressing the organising and control functions, then progresses to the more strategic aspects.
Contents include the following:
Introduction to foodservice management
Menu management
Beverage management
Foodservice supply chain
Cost controls and food processing systems
Food safety management
Foodservice facilities layout and design
Community food systems and sustainability
Employee productivity
Strategic management and servant leadership
 
Foodservice management: an African perspective is aimed at students studying towards a qualification in the fields of hospitality, culinary, food and beverage or consumer sciences at either higher certificate, diploma or bachelor’s level. This textbook is also suitable for courses in foodservice management at TVET colleges.
Susina Jooste has over 20 years of experience in higher education and programme development for culinary and hospitality specialisation. She has previously been the owner and director of a private higher education institution which offered qualifications in hospitality and events management, and in hospitality education. She currently serves as research and development specialist at the NID Training NPC and is a director of the South African Culinary and Hospitality Educators Forum.
Willy Engelbrecht is the Dean: Research and Postgraduate Studies at the Independent Institute of Education (IIE) and has experience in the design, development and implementation of hospitality and tourism programmes at higher education institutions.