Handbook of the Banking Ombudsman

Product Details:
Author(s):
Ombudsman for Banking Services
Year Published:
2013
Edition
1st Edition
Type:
Print | Soft Cover
Language:
English
About this publication
The Ombudsman for Banking Services (OBS) provides a dispute resolution service to bank customers who are unhappy with the services and products provided by their bank.
This practical guide explains the procedures, processes, jurisdiction and functions of the OBS, while exploring the steps followed to resolve complaints in the context of prevailing legislation.
Content
The Office of the Ombudsman for Banking Services (OBS)
History of the OBS
Structure
Role
Powers
Jurisdiction
Procedures
Reviews
Legal implications of lodging a complaint
The proactive role of the Ombudsman for Banking Services
Ombudsman’s determination
The Application for Assistance Form
The need for formality
Completion and submission of the form
Communicating with the OBS
Appendices
Terms of Reference of the Ombudsman for Banking Services
Application for Assistance Form
Code of Banking Practice
Interest / Benefit to